Admin Resources
Find resources for Wellbeing+ admins: How-to guides, communication templates, and program ideas
By Wellbeing+1 author106 articles
- How to Invite Users to Wellbeing+Use this article to assist you as you send initial invitations to join Wellbeing+ with your organization
- Resource for Global ClientsLearn how to optimize your Wellbeing+ experience for a global population
- What are Registration Questions?Learn how to add registration questions to manage users in Wellbeing+
- End-User Support for Your ParticipantsThis article outlines common questions you may hear from your users, and covers how you can answer when program or syncing questions arise.
- Best Practices for Org CodesLearn how organization codes work in Wellbeing+
- How to Find & Edit Your Org CodeLearn where you can find and edit your org code. Users need this org code to sign up as part of your organization.
- What is a Client Waiver and How Do I Add This Feature?Read this article to learn about waivers and to get information on how to add this feature
- Language support (localization) in Wellbeing+Learn what languages the Wellbeing+ platform is translated into, how localization works, and best practices for a multi-lingual workforce
- Adjusting Your Client App Settings in the Admin CenterCustomize your client account with your preferred App Settings
- Should I Enable the Wellbeing Calendar Feature?Learn more about the benefits of enabling the Wellbeing Calendar feature.
- Should I Enable Monthly Step Goals?Learn about the benefits of enabling our Monthly Step Goal feature for your users, and how to manage the feature from the Admin Center
- Should I Enable User-Created Challenges?Learn more about the benefits of enabling user-created challenges for your users
- Should I Enable Friends?An explanation of the benefits of enabling Friends for your users
- Should I Enable the Activity Converter for my Users?Learn about the activity converter feature and why you may want to enable it for your organization.
- Should I Enable Chat?An explanation of the benefits of enabling Chat for your users.
- Should I Enable Manual Activity Entry for My Users?Learn about manual activity entry and why you might consider enabling it for your organization.
- Wellbeing+ Push Notification Types and How They WorkLearn about Wellbeing+'s seven types of push notifications and how to customize your client notification settings
- Should I Enable the Explore Feature?Learn more about the benefits of enabling the Explore feature for your users
- Admin Communication in Wellbeing+Best practice tips for communicating with your users during and in between challenges
- Chat TemplatesUse our chat message templates to engage your users throughout your challenge.
- Announcement Templates for General Wellness EngagementUse these ideas to engage your participants when you are not running an active challenge.
- Announcement Templates for Challenge Updates and New FeaturesUse our announcement templates to engage your users throughout your challenge and notify your users of new features
- Announcement Templates for Seasonal Events & HolidaysUse these ideas to engage your participants when you are not running an active challenge.
- Announcement Templates for User Stat ShoutoutsUse these ideas to engage your participants when you are not running an active challenge.
- Sign-up Message - 2 Weeks Before ChallengeThe first message you should send to present your challenge and encourage sign-ups. Send 2 weeks before challenge start date.
- Last Call for Sign-ups - 2 Days Before ChallengeSend this reminder to sign-up 2 days before the challenge starts
- First Day of Challenge MessageSend this email on the first day of your challenge
- Halfway Through Challenge MessageSend this message when you're about halfway through your challenge.
- 2 Days Remaining in ChallengeSend this message when there are 2 days left in the challenge.
- Challenge Results Message - 3 Days After Challenge EndSend this final email summarizing the challenge results and prize winners if applicable
- How to Create a ChallengeUse this article to help you create a challenge from the Wellbeing+ Admin Center
- Should I Use a Challenge Template to Create My Challenge?Guidance to help you decide if you should use a challenge template for your next challenge in Wellbeing+
- Guide to Virtual Race ThemesLearn more about each available theme for the Virtual Race, Group Race, and Team Virtual Race challenge modules
- Creating a Team Challenge in Wellbeing+Team challenges are a great way to ignite some friendly competition and encourage your participants to connect with different users.
- Module OverviewHere's a guide to all types of challenge available in Wellbeing+, as well as our engagement modules!
- How to Create a Custom Activity ChallengeLearn how to create a Custom Activity Challenge from the Wellbeing+ Admin Center
- How to Create a Group Target Fundraiser ChallengeLearn how to set up a Group Target Fundraiser challenge from the Wellbeing+ Admin Center
- How to Create an Individual Virtual Race ChallengeLearn how to set up an individual Virtual Race challenge from the Wellbeing+ admin center and choose a realistic challenge goal
- How to Set a Range for a Personalized GoalLearn how to set up a personalized goal challenge and choose a realistic goal range
- How to Create a Team Virtual Race Challenge and Set a GoalLearn how to create a Team Virtual Race challenge and set a realistic team goal
- How to Create a Challenge Using a Challenge TemplateLearn how to create a challenge using a challenge template in the Wellbeing+ admin center
- Group Goal Best PracticesBest practice tips for running your group goal challenge
- How to Set a Goal for a Group ChallengeHow to set a goal for Group Target, Group Target Fundraiser, and Group Virtual Race challenge modes
- How to Add/Remove Participants from ChallengesFollow these steps to add or remove participants from your challenge.
- How to Add Users From Existing Challenges to New ChallengesFollow these steps to add challenge participants from existing challenges into new challenges.
- Should I Set my Challenge Visibility to Public or Hidden?Learn when you might choose to let users join a challenge from their dashboard vs relying on invites
- What are test challenges and why are they important?Learn the advantages of running test challenges before your official challenge. Note: not relevant for all plan types.
- What you need to know before creating an official challengeHere's everything you need to know before you create an official challenge. Pro tip: host a test challenge before the official challenge.
- How to Set up a Challenge SurveyLearn how to create a challenge survey that runs before or after your challenge to collect feedback and user insights.
- Can I Stop Users From Joining a Challenge After It Starts?Learn how to set a final join date to cut off challenge sign ups before the challenge ends
- How to Add and Remove Challenge Modules from the Admin CenterHow do I add or remove a module from my challenge?
- How to Edit Challenge Details in the Admin CenterUse the steps in this article to guide you as you edit general information (name, description, dates, etc) for your challenge.
- How to Set an Activity Cap for a Challenge ModuleLearn how to set an activity cap and why you may want to consider including one in your next challenge
- How to Edit the Order of Modules in the Challenge DashboardLearn how to easily adjust the order in which the modules appear in your group.
- How to Adjust your Activity Module Goal After the Challenge has Started
- How to Edit the Quote Module in your ChallengeUse these instructions to replace upcoming quotes within your quote module.
- Understanding Grace Period RulesLearn more about our 3-day grace period rules that apply by default to all challenges
- Rescoring a ChallengeWhat is a rescore, and what does rescoring a challenge do for my participants?
- How to End a Challenge EarlyLearn how to end a challenge early by using Wellbeing+'s admin center.
- Device Data vs. Daily Habit ActivitiesWhat's the difference between wearable device data and daily habit activities?
- How to Use Admin ChatLearn how to manage challenge & monthly step goal chats from the Wellbeing+ Admin Center
- Challenge End GuideLearn when challenge scores are finalized and what to do before your challenge ends
- How to Invite Users to Your ChallengeFollow these steps to invite users to your challenge
- Using the Wellbeing+ Content LibraryUse these instructions to publish and schedule content from the Wellbeing+ Content Library
- Upload and Manage Content within the Content ModuleLearn how to upload and manage articles, videos, and other content to be shared in the content module during your challenge
- How to Edit Dates and Times for Scheduled Announcements and ContentLearn how to edit publish dates and times for pre-scheduled announcements and content
- How to Create a Content CampaignLearn how to create a content campaign that will be displayed on the dashboard.
- Troubleshooting Videos in the Content ModuleLearn how to troubleshoot adding YouTube and Vimeo videos in the content module
- How to Set Up Actionable Content in a ChallengeThis guide will explain what actionable content is and how to use it in your next challenge
- Adding Collections to Your Content ModuleLearn about the Collections feature, including how to select and schedule a collection from the Content Library
- Team Challenge Best PracticesBest practice tips for running your Team Leaderboard challenge
- How to Edit your Team Challenge Settings: Max Team Size, Admin Assigned Teams, or User-Created TeamsLearn how you can adjust settings for your Team Leaderboard or Team Virtual Race challenge
- How to Manually Add/Remove Existing Users to TeamsFollow these steps to add a user to a challenge and team or to remove a user from a team
- How to Move a Team Member to a Different TeamLearn how to change team assignments from the Wellbeing+ Admin Center
- How to Create Teams and Edit Team Details from the Admin CenterThis article will walk you through creating a team and editing team names, photos, and cover photos from the Admin Center
- Moving Non-Qualified Teams to a General Participant TeamHow to delete teams that don't meet your team minimum and move them to a general participant team
- How to Pull a ReportWellbeing+'s reports give you insight when it comes to your challenge's participation and activity
- Get Creative with ReportingUse reports for so much more than final challenge stats
- Understanding the Most Improved ReportLearn how to find which users have improved most over time with the Most Improved Report
- Engagement ReportsGain insight on user engagement in your client account with Engagement reports
- How to access Explore analytics and reportsLearn how to find Explore usage data for your organization with analytics and reports in the admin center
- How to Choose Winners For a Prize RaffleLearn how to randomly choose winners for a prize raffle
- How to Engage Users Year-RoundUse our in-app features and engagement ideas to engage your users year-round
- What Challenge Should I Start With?Suggested challenges to kick off a successful wellness program!
- What is AwardFilePlus™?How to use AwardFilePlus™ to reward users with point-in-time recognition in Reward Gateway
- Resources and Best Practices for Challenge SurveysBest practice tips & sample templates for creating challenge surveys
- Should I Use a Preset Racetrack or Upload My Own Custom Design?Learn more about the difference between using one of our preset racetracks and creating your own custom map in our Racetrack Creator!
- How to Add a Custom Racetrack to an Existing ChallengeLearn how to add a published custom racetrack to an existing challenge from the Wellbeing+ admin center
- Uploading a Custom Map Using the Racetrack CreatorLearn what custom maps are and how to create and use a custom map for a Virtual or Group Race
- How to Create a Custom RacetrackLearn how to create a custom racetrack with the Wellbeing+ Racetrack Creator
- Creating Milestones for your Custom RacetrackLearn how to create milestones for your custom racetrack from the Wellbeing+ Racetrack Creator
- Tips for Setting Milestone LocationsUse this article to learn how to chose a percentage location for your custom milestones
- Racetrack Creator Specs: MilestonesUse this article to help you in creating assets for custom milestones
- Racetrack Creator Specs: Map ScenesUse this article to help you in creating assets for a custom map
- Editing Your Custom RacetrackLearn how to edit your custom racetrack in the Racetrack Creator
- How to Add Wellbeing+ Notifications to Slack and TeamsLearn how to add Wellbeing+ notifications to a designated Slack and/or Microsoft Teams channel
- How to Review a User’s Activity Data from the Admin CenterLearn how to review a user's device data, manual activities, and converted activities in the admin center for potential signs of cheating
- Overview of Slack and Teams Notification OptionsLearn more about the Slack and Teams notification options you can choose from
- How to Remove Users From Your AccountHow to permanently remove a user from your client account.
- How Users Can Save Money with Discounts LiteLearn about the discounts available to your users from the Wellbeing+ app and website
- How to add your company benefits to Benefits SpotlightIncrease the visibility of your company benefits by adding your benefits into Wellbeing+