The Most Improved Report pulls user data from two designated timeframes to determine who improved the most based on either step, distance, or active minute averages and totals. The report calculates a percent change based on the two timeframes. It gives you insight into which users are improving and by how much, and allows you to reward or recognize users for their efforts.

To access the Most Improved Report, go to the Wellbeing+ Admin Center.

Click on "Reporting" from the side navigation menu:

On the left of the Reporting page, you'll see the types of reports you can pull. Select the "Most Improved Report" under the User Reports category. Then, select "Run Most Improved Report" here:

When pulling a Most Improved Report, you will select two different timeframes to compare: the baseline timeframe and the secondary timeframe. Both are shown below:

If you’re not sure what timeframes to select here, we suggest comparing consecutive weeks or months. For example, if you’re pulling a Most Improved Report in June and you want to compare the past 2 months against one another, your baseline timeframe would be the month of April (04/01 - 04/30) and your secondary timeframe would be the month of May (05/01 - 05/31).

After pulling the report, you should receive a notification that your report is complete at the bottom of the page. You can also access the report from the "Completed Reports" tab. Learn more about pulling reports here.

A user's percent change is calculated based on their daily average and total activity for each timeframe. You can see each timeframe and a user's daily average and total activity for each timeframe in the report here:

Using the daily average and total activity values shown above, the percent change is calculated with the following formula:

The percent change you see for users in the report will show as a positive or negative percent. Next to the percent change value, you'll see a "Status" column indicating an increase or decrease in activity.

Note: If you notice a percent change greater than 90%, the user may not have synced regularly during both timeframes. To check for any outliers, reference the user's daily activity shown in the report.

To determine your most improved user, you'll need to sort either the Daily Avg % Change column or the Total Activity % Change column from high to low. We recommend using the Daily Avg % Change column. You can learn more about how each calculation is found below:

If a user had 10,000 steps as their daily average for the baseline period, and 12,000 steps as their daily average for the secondary period, the formula would calculate their percent change as:

The daily average calculation in the Most Improved report does not include any days where a user had 0 steps, distance, or active minutes. For this reason, we recommend using the daily average calculation over the total activity calculation.

Note: This may result in a different percent change value compared to total activity.

If a user had 100,000 steps total for the baseline period, and 105,000 steps total for the secondary period, the formula would calculate their percent change as:

The difference between the two percent change calculations is whether or not days where a user had 0 steps, distance, or active minutes are included. The Daily Average % Change does not include days where a user had 0 steps, distance, or active minutes.

To compare a user's improvement based ONLY on the days they synced, you'll want to use the Daily Average % Change. We recommend using Daily Average % Change to avoid including any outlier days where a user did not sync.

If you'd like to include every day in the selected timeframe, even if a user didn't sync on those days, you'll want to use the Total Activity % Change column instead.

Title: Improvement Superstars 🤩

Description:

It looks like we have some superstars who are stepping up their game.

Let's take a minute to shout out some of our most improved users! 🎉

Our most improved users from [Timeframe 1] to [Timeframe 2] are:

[MOST IMPROVED USER 1]

[MOST IMPROVED USER 2]

[MOST IMPROVED USER 3]

Way to go! 👏 Keep up the good work!

Reporting steps for template:

Yes! We recommend running a Most Improved Report when you aren’t hosting any active challenges to keep user engagement strong.

If you run a Most Improved Report during a challenge, please note that the data in your challenge reports may not match directly with the data in your Most Improved Report. This is because data for the Most Improved Report is pulled directly from a user’s profile and does not take challenge scoring rules into account. It’s also important to note that any activity caps that are applied to your challenge modes will not be reflected in the Most Improved Report for this same reason.

If you notice that a user has data in a Most Improved Report that isn’t in a challenge report, please rescore the challenge. This should ensure that the data in a user’s profile is scored in your challenge.

For additional assistance, please contact the Wellbeing+ support team.