To move a user to a different team for a team challenge, please follow the steps below:
Navigate to the Admin Center
Select the Challenges tab in the side navigation menu and click on the challenge with your Team Leaderboard or Team Virtual Race challenge mode:
Scroll down to your Team Leaderboard or Team Virtual Race mode and select Manage Teams as shown below:
Select the team the user is currently on:
Scroll to find the user's name. Select the box next to their name, and scroll up to hit the Remove button:
Confirm that you want to remove the team member by selecting the Yes, Remove button:
Click back to view all teams and select the team where you want to add the user:
Select the Add User button to add the user to their correct team:
Select the user you want to add to the team and select Add to Team to confirm:
Congratulations! The user has now been moved to their new team!