Troubleshooting
Find answers to common questions and solutions for syncing issues.
My Apple Watch isn’t Syncing to Wellbeing+What to do if your Apple Watch isn’t syncing to Wellbeing+
My Withings isn't Syncing to Wellbeing+What to do if your Withings device isn't syncing to Wellbeing+
My Fitbit isn't Syncing to Wellbeing+What to do if your Fitbit isn't syncing to Wellbeing+
My Garmin isn't Syncing to Wellbeing+What to do if your Garmin isn't syncing to Wellbeing+
My iPhone (Health app) isn't Syncing to Wellbeing+What to do if the Health app on your iPhone isn’t syncing with Wellbeing+
Health Connect isn't syncing to Wellbeing+What to do if Health Connect isn’t syncing with Wellbeing+
I Am Missing Steps For a DayWhat to do if you are missing steps a day
How Does My Stride Length Affect My Challenge?
How Does Time Zone Affect My Challenges?Information on time zones and their affect on challenge start and end times
What are Active Minutes and How Do I Earn Them?Learn what active minutes are and how to earn them in Wellbeing+
Issues Creating a Wellbeing+ AccountHaving issues creating an account? Look here for help.
Troubleshooting Common Log in IssuesWhat to do if you are having trouble logging into Wellbeing+
Cycling FAQsLearn what data syncs to Wellbeing+ from a cycling workout, how to convert cycling activities for credit in Wellbeing+, and more.